What is the location and hours of operations for your services?
We offer in-home & online tutoring services for our clients, but are also able to accommodate a public place close to your home if you prefer to choose so ( for example, a community library)
Our admin hours are Mon- Fri from 9.00 a.m. to 5.00 p.m., however, our tutors are able to tutor 7 days a week, including weekends from 8.00 a.m. to 10.00 p.m.
What subjects do you provide tutoring for?
We have tutors for all Elementary and High School subjects (Math, Science, English, French, etc.) as well as University courses.
What happens if the tutor is not a good match for my child?
We firmly believe in the Tutor-Student compatibility and guarantee the match process. A fair bit of effort and time is spent in ensuring the best tutor is matched with your child the first time around. However, should the rapport be missing, please feel free to contact our office and we would be happy to match you with a different tutor.
Will I get locked into a contract?
We do not have contracts and there are no commitments. You can cancel at any time. Generally, tutoring is on a consistent weekly basis for the length of the school/course term.
Elementary Grades (K -8)
- September – June
- Summer: July and/or August
High School Grades (9 – 12)
- Semester 1: September – January
- Semester 2: February – June
- Summer School: July
What is your policy if I cannot commit till the end of a specific term?
Part of our dedication towards your family is to ensure you have a committed professional assigned for your child till the end of their school term. If for any reason you need to stop services before the term ends, please let us know before the next billing period.
Will I be charged if I have to cancel a session?
If a session is cancelled with 24-hour notice or for emergency reasons, you can reschedule the missed session with your tutor anytime during the active term. If a session is cancelled without 24 hours’ notice, it will be charged.
